Welcome to Real Happy Skin(care) Studio

                                                                    CANCELLATION POLICY

  • We kindly ask you to provide us with at least a 24-hours notice for all appointment cancellations. We accept cancellations via phone message, email or text. This is greatly appreciated. 

     

  • No shows or same day cancellations are subject to 100% of the service.  If a card is not on file, payment is required in order to reschedule.  

  • Complimentary services: No shows or same day cancellations that are less than 4 hours of your appointment time, to re -book there will be a $25 Consultation fee.

     

  • All services require a non refundable deposit to reserve time slot. 

     

  • Services longer than 2 hours or services booked for multiple persons that amount to longer than 2 hrs, will require a credit card to book the appointment. If you book on line you will receive a phone call for credit card authorization to hold your appointment time. Your credit card will not be charged and you may pay in an other method at the time of your appointment. Charges on your credit card will only occur based on the cancellation policy above.

  • NEW CLIENT ARRIVAL: Please arrive 15 mins prior to your scheduled appointment time to complete paperwork. This allows time for consultation and to begin services promptly.

  • LATE ARRIVAL: We understand that it can be difficult at times to arrive on time.  Please call and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full service time if you are late. We will do what we can in the time allowed.

  • PRODUCT RETURN POLICY:  Products must be returned within 7 days, with the full value returned in the form of an exchange for a product or products better suited to your skin. Products must be in original packaging. It is at the discretion of Management as to the exchange of used products and its exchange value. All returns must show receipt of purchase if we are not aware of the client’s product purchase. Please call or email us immediately, if you have any concerns or issues with the products you purchased so that we may address any product issues quickly. Please call or email us if you can not return a product within 7 days.

     

  • GIFT CERTIFICATES: Expiration is 1 year from the purchase date.  Gift Certificates are not redeemable for cash, and are nonrefundable. Gift Certificates and Gift Cards must be present at the time of service.

  • PAYMENTS: We accept all major credit cards. We do not accept personal checks or traveler's checks. Cash is excepted but you must have exact change. We do no have a cash drawer and will not provide change.

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