Cancellation | No Show | Tardy Policy
Thank you for allowing us the opportunity to serve you!
Your customized spa treatments are reserved especially for you. We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at lease 24 hours in advance.
When you miss an appointment with us, we not only lose your business, but this also prevents new and other established clients from being served.
CANCELLATIONS: All cancellations with less than 24 hours (including same day) notice are subject to a cancellation fee amounting to100% of your scheduled service.
NO SHOW: Clients will forfeit deposit and will be charged the FULL scheduled service. If for any reason we are unable to charge the card on file future appointment(s) will not be accepted until balance is paid.
NEW CLIENTS TARDY: We ask that you arrive 15 mins prior to your scheduled service time. If not, this prevents the service from beginning on time; therefore, causing us to reschedule the appointment.
ESTABLISHED CLIENTS TARDY: We ask that you arrive no later than 5 mins prior to your appointment. This will allow us to give you our undivided attention in an effective manner. This also allows us to properly cleanse and sanitize before our next appointment arrives.
Should you decide to schedule an appointment after reading our policy, this confirms you are in full agreement. All services require a deposit with a debit/credit card to reserve the appropriate date and time. If you agree to receive emails and texts from us, we have an automated reminder sent 24-48 hours in advance.
Thanks for your continued support and cooperation :)