Shipping & Returns

Shipping Policy

 

Carrier

It is at the discretion of Elements of Seven dba Real Happy Skin whether to ship UPS, US Priority Mail or FedEx. If the customer has a specific request for either UPS or US Priority Mail, Elements of Seven dba Real Happy Skin will try to accommodate that request. There are circumstances where this request could be unreasonable; for example, a large shipment via US Priority Mail could be unreasonable to ship and would require Elements of Seven dba Real Happy Skin to choose another carrier.

Overnight or Second Day Air packages are NOT guaranteed by Elements of Seven dba Real Happy Skin.
Service can be offered; however we will not be held accountable nor responsible if the package does not arrive in a timely manner. 

Shipping Schedule

Elements of Seven dba Real Happy Skin makes every attempt to ship within 24 business hours of receiving an order. However, Elements of Seven dba Real Happy Skin reserves the right to ship within 24 – 72 business hours of receiving an order.

 

Once shipped, packages could take up to 10 business days to arrive. If a package has not been received within 10 business days, Elements of Seven will re-ship the product and request the original order be returned (at Elements of Seven's expense) once it is received.

 

Shipping Corrections

If an incorrect or incomplete address is provided to Elements of Seven, the customer will be responsible for additional shipping fees for:

1. Re-directing the package through UPS.

2. Pay the additional shipping if the package is returned to Elements of Seven and needs to be re-shipped.

 

Return Policy

Elements of Seven is an authorized retailer of a wide variety of skincare products suited for each skin type and condition. If for any reason a customer is unsure what product best suites their skin condition and/or type we ask that you contact us PRIOR TO PURCHASE as our policy is a NON RETURNABLE, NON REFUNDABLE, ALL ITEMS ARE FINAL SALE

 

 

For any questions, concerns please call for assistance 770-865-0977, Monday - Friday 10:00 a.m. to 6 p.m. EST.